Nathan and Sarah Rees with their two-year old daughter Katie in Redhill

Welcome

Delivering on our customer aims

SES Water supplies 160 million litres of clean water each day to 688,000 people in east Surrey and parts of West Sussex, west Kent and south London

Our vision

To be an outstanding water company that delivers service excellence

Overall aim

Continue to be a well-run, respected and successful business

how have we done?

aim 1

To provide a reliable and sufficient supply of safe, high quality drinking water

How have we done?

aim 2

Offer good value for money and keep bills at a fair and reasonable level

how have we done?

aim 3

Increase the resilience of our network to drought, flooding and equipment failure

how have we done?

aim 4

Deliver consistently high levels of service

how have we done?

aim 5

Reduce our impact on the environment while seeking to make a positive contribution to its quality

how have we done?

What we do

We collect

85% of our raw water comes from underground sources (groundwater) and 15% from
river sources

We clean

To make sure we maintain high quality drinking water for our customers, our water quality is continuously monitored at all our treatment works

We store

We have 31 operational service reservoirs and water towers

We distribute

24 pumping stations pump water to our customers through 3,500km of pipes

This year

280

Committed employees

688,000

People served, 160 million litres of water supplied per day. Equivalent to 64 Olympic swimming pools

5,809

Customers receive a 50% discount thanks to the Water Support tariff

99.98%

Overall drinking water quality

£9,799

Donated to good causes

The average household in our supply area spends 50p a day on their water supply

Another busy and challenging year with some notable milestones

"Although we take pride in being a local company with a long heritage, at the same time we need to look forward to ensure we have long-term sustainable plans and relentlessly pursue our vision to be an outstanding water company."

Jeremy Pelczer
Chairman

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Moving forward under a renewed banner

"We are not changing who we are, we just look more modern and prepared for the opportunities ahead."

Anthony Ferrar
Managing Director

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Our values in action

Compassion

We care about the effects of our actions and seek to make a positive impact on the community

We regularly receive thank you letters from school children who have visited Bough Beech Reservoir...

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Service

We put our customers first and take pride in our service delivery

Laura Allen took a call from an irate customer who was unhappy with the leak adjustment he had received...

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Commitment

We are passionate about our work, act responsibly and care about quality

Mrs Day of Banstead wrote in thanking us for identifying and repairing a leak which highlights employees’ commitment to their work...

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Innovation

We seek to improve our business to be forward thinking and to embrace change

Following a leaking hydrant at the Royal Marsden Hospital in Sutton, we worked closely with our partners, Clancy Docwra...

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Collaboration

We are respectful, welcome diversity and are supportive of each other to achieve our goals

Mrs Kiely from Sutton was really grateful for SES Water and SES Home Services working together to repair her leaking toilet...

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Integrity

We are accountable, ethical and trustworthy

The staff in our garage workshop are known for being really helpful but the Foreman Allan Jones took that one step further by...

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